CES Customer Engagement Suite

CES- a 360 degree digital marketing solution

Simply put, CES is a content management system with a marketing, lead, and mobile enabled process in mind to enable businesses to worry less about managing digital assets on mobile websites, applications, marketing campaigns, and product or inventory look up, and free a business up to relate with their customers and audience for a more direct sales relationship. If you want to run all of the above and effectively manage and syndicate your content while getting direct lead response results, or just want to have a simple marketing add on to your business without the hassle, CES may be for you.

Focus more on sales and marketing

Mobile enable your business with CES and manage multiple digital assets at the same time. Whether it’s mobile web, mobile applications, landing pages, lead and reply systems you can zero in on advertising promotions, while syndicating content, like inventories or products, along social media, mobile web, or application customer experiences. Everything you need to manage your content, listings, inventories under one roof – and leaned towards advertisement marketing, social media, mobile web and promotional customer channels.

With our DDI (Digital Data Interface) system, you can:

• Automatically turn products or inventory into syndicated content
• Offer look up services like TextIN, letting your customers lookup the details of your products or listings by texting a code or scanning a QR code
• Display your inventory on social media, mobile web, mobile applications in real time

With our SpiderX system you can:

• Choose what content on your website or materials to syndicate, from page content to lead forms
• Created automated engagement systems, like calendar event notifications, or content or listing update alerts
• Distribute and publish content on landing pages or advertisement campaigns

Contact and Lead Management

All forms on a CES powered application can turn customer forms into lead sources for your sales team. You can choose to send leads automatically to your existing CRM system, or also receive email leads directly to you or your management.

With Call Click management, direct landing page or interactive visitors to the phone numbers you choose, and track click through results.

Text Connect and Digital Lead Alerts round off your customer interaction points, letting you directly speak to customers on their terms, or interact with their product or inventory interest.

Tracking & Statistics

Get your stats and analytics fast with the CES multi reporting system. Overview dashboards, summary reports, and drill down per service reports give you a fast look at what kind of response rate your programs are generating. All third party tracking and analytics systems are supported, so you can tie your report and feedback process into leading tools like Google Analytics, and more.

Inventory management for distribution or campaigns

With CES, managing your product or listing inventory for print or location campaigns is easy as a few clicks. Choose which items or listing you want to publish for:

• Print – Generate QR codes, text in codes, or personal URLs to distribute or link directly to details pages of specific listings
• Location – Create advertisements for listings based on its inventory details, with links to both the detail page view as well as your lead contact information.
• Featured listings – choose which of your items or inventory you want to make featured on mobile web, mobile applications, or pc landing pages
• Social Media – Inventory Manager supports social media SEO with embedded item or inventory listing inserts, as well as allowing you to share individual detail links on your social media presence
• Mobile enable your inventory or listings – generate unique QR and text in codes to allow your audience to look up details on your listings, with linkthroughs straight to detail pages

Mobile and responsive templates to fit your needs

Choose a mobile web development company that is knowledgeable and experienced in working with all of the 40 plus different mobile browsers and 8000 different handsets in the marketplace. This ensures that your mobile site is optimized for all of the various browsers, operating systems and handsets. Most web service providers design for only the top tier operating systems – Android and Apple – resulting in a poor experience with the remaining 20 to 30% – or 2000 other handsets – of the smart phone market.

Our mobile sites are custom, reflecting and leveraging your dealership’s brand image and web site architecture. Whether you are a single point store or dealership group, we have a variety of design templates and architecture options to achieve all of your mobile web site needs.

CES General Feature List

• Click to Call to increase customer inquiries and leads
• Email lead interaction for more information, financing information, or any number of custom forms
• Link to third party reviews, inventory history, or more information on products
• Live Chat and Text Connect capabilities between your customers and sales agents
• Users can send links to your inventory or product listing to their or family and friend’s phones
• Customers can share inventory or detail listings direct to their social media account
• Multiple pictures and video options for detail listings
• Similar products or inventory searches
• Show essential product or listing information, and include detailed information per category
• Fresh, responsive design templates to present your business or listing across different broadcast platforms, from mobile applications, social media, landing pages, tablet views, and more!